No. You're welcome to visit our dealership during business hours and browse our inventory at your own pace. If you're looking for a specific vehicle, scheduling an appointment can help ensure it's available and that a sales consultant is ready to assist you.
Can I buy a car completely online?
Yes. You can browse inventory, apply for financing, value your trade, and begin the purchasing process online before visiting the dealership to complete the transaction.
Do you hold vehicles?
We recommend contacting us as soon as you find a vehicle you're interested in. Availability changes daily, and our team can explain current hold policies.
Are your used vehicles inspected?
Every vehicle is inspected before being offered for sale. If you have questions about a specific vehicle's inspection or condition, our team will be happy to provide additional details.
Can I test drive a vehicle?
Absolutely. We encourage every customer to test drive any vehicle they're considering purchasing.
Financing
Can I get approved with bad credit?
We work with a variety of lenders and help customers across many credit situations. The best way to determine your options is to complete a finance application.
Can I finance without a down payment?
Some buyers may qualify for little or no money down depending on credit, income, the vehicle selected, and lender requirements.
Does applying online affect my credit?
A finance application may result in a credit inquiry. Our finance team can explain the process before you apply.
Can I refinance my current vehicle?
Depending on your situation, refinancing may be an option. Contact our finance department to discuss your goals.
Trade-Ins
Will you buy my car if I don't buy one from you?
Yes. We buy vehicles even if you're not purchasing one from our dealership.
How do you determine my trade-in value?
Trade-in values are based on the vehicle's condition, mileage, history, market demand, and current wholesale values.
What do I need to trade in my vehicle?
Bring your driver's license, vehicle title if available, registration, payoff information (if financed), and all keys or remotes.
Inventory
What types of vehicles do you sell?
We offer a wide variety of used cars, trucks, SUVs, vans, and commercial vehicles from many manufacturers.
How often does your inventory change?
New vehicles arrive regularly, and inventory changes daily.
Can you help me find a specific vehicle?
Yes. If you don't see what you're looking for, our team can help locate a vehicle that fits your needs.
Vehicle History
Do your vehicles come with a CARFAX Vehicle History Report?
Many of our vehicles include a vehicle history report. Ask our team about the report for any specific vehicle.
Can I have my mechanic inspect a vehicle?
We encourage buyers to feel confident in their purchase and are happy to discuss inspection options.
Warranty & Protection
Do used cars come with a warranty?
Warranty coverage varies by vehicle. Some vehicles may include limited warranty coverage, while extended protection plans may also be available.
Do you offer extended warranties?
Yes. We offer vehicle protection options on many qualifying vehicles.
Local Questions
Why buy a used car from a local dealership instead of a large chain?
Buying locally means working with a team that understands East Tennessee drivers. Local dealerships can provide personalized service, convenient follow-up support, and a selection of vehicles suited to our region's roads, weather, and lifestyles.
What areas do you serve?
Lakeway Auto proudly serves customers from Morristown, Jefferson City, Greeneville, Newport, Dandridge, Rogersville, Knoxville, Sevierville, and communities throughout East Tennessee.
What are the best vehicles for East Tennessee driving?
The right vehicle depends on your needs, but many East Tennessee drivers choose SUVs and trucks for their versatility in changing weather, mountain roads, and outdoor activities. Fuel-efficient sedans are also popular for commuting throughout the region.
Process
How long does buying a car take?
Many purchases can be completed in a few hours, although the exact time depends on financing, trade-ins, and paperwork.
What should I bring when buying a vehicle?
Bring your driver's license, proof of insurance, payment information, trade-in documents if applicable, and any lender or payoff information.
